Our Shipping | Refund | General | Privacy Policy
Terms, Shipping, Returns & Privacy Policy
K1 Performance Auto
Last updated: 12/03/2026
Welcome to K1 Performance Auto. By purchasing from our website or using our services, you agree to the terms outlined below.
Please read these policies carefully before placing an order.
1. Shipping Policy
K1 Performance Auto currently ships within Australia only.
Shipping costs are calculated at checkout and depend on:
• package size and weight
• shipping destination
• courier service used.
Orders are typically processed within 1–3 business days.
Delivery times are estimates only and may vary due to courier delays or external factors outside our control.
Once your order has been dispatched, you will receive a tracking number.
Customers are responsible for ensuring the shipping address provided is accurate. K1 Performance Auto is not responsible for deliveries made to incorrect addresses supplied during checkout.
If a parcel is returned due to incorrect address details, customers may be required to pay additional shipping fees for re-delivery.
2. Damaged or Lost Shipments
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of:
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the damaged product
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the packaging
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the shipping label.
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We will review the claim and arrange a replacement or refund where appropriate.
If a shipment is lost in transit, we will work with the courier to investigate before issuing a replacement or refund.
3. Returns & Refund Policy
K1 Performance Auto does not offer change-of-mind returns or refunds.
Returns or refunds will only be provided in the following circumstances:
• the item arrived damaged
• the item is faulty
• the item does not match the product description
• the incorrect item was supplied.
This policy operates alongside your rights under Australian Consumer Law.
To request a return or refund:
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Contact us within 48 hours of receiving the item
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Provide photos showing the issue
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Include your order number.
Items must not be installed or used before a claim is assessed.
If a return is approved, we will provide instructions for returning the item.
Where applicable, refunds will be issued to the original payment method once the item has been received and inspected.
4. Order Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellations are not possible.
5. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to:
• a replacement or refund for a major failure
• compensation for any other reasonably foreseeable loss or damage
• have the goods repaired or replaced if they fail to be of acceptable quality.
6. Product Information & Fitment Responsibility
K1 Performance Auto sells aftermarket automotive parts designed for specific vehicle models.
It is the customer’s responsibility to ensure the part ordered is compatible with their vehicle.
While we aim to provide accurate compatibility information, variations between vehicle trims, model years, and markets may affect fitment.
Customers should:
• carefully check compatibility information
• verify model details before purchasing
• contact us if unsure.
Product images on this website are for illustration purposes only. Actual products may vary slightly in appearance, colour, finish, packaging, or design due to manufacturer updates or production variations. Product specifications may change without notice.
K1 Performance Auto is not responsible for incorrect purchases made due to incorrect vehicle selection or assumptions regarding compatibility.
7. Installation Disclaimer
Many products sold on this website require automotive installation.
We strongly recommend installation by a qualified mechanic or automotive technician.
K1 Performance Auto is not responsible for:
• damage caused during installation
• improper installation
• modification of parts
• vehicle damage resulting from installation.
Installation of aftermarket parts may affect vehicle warranties, insurance coverage, or road legality depending on your jurisdiction.
Customers are responsible for ensuring compliance with all relevant regulations.
8. Limitation of Liability
To the maximum extent permitted by law, K1 Performance Auto will not be liable for:
• indirect or consequential damages
• loss of vehicle use
• installation costs
• mechanical damage related to installation or modification.
Our liability is limited to the value of the purchased product.
9. Intellectual Property
All content on this website including:
• logos
• images
• product descriptions
• branding
• website design
is the property of K1 Performance Auto.
Content may not be reproduced, copied, distributed, or used without written permission.
10. General Website Terms
By using this website you agree that you will not:
• use the site for unlawful purposes
• attempt to interfere with the website's security
• misuse the website or its services.
We reserve the right to modify, suspend or discontinue any part of the website at any time.
11. Privacy Policy
K1 Performance Auto respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you use our website.
Information We Collect
When you use our website or place an order, we may collect the following information:
• name
• email address
• phone number
• shipping and billing address
• payment details (processed securely through third-party payment providers)
• IP address and browsing information.
How We Use Your Information
Your information may be used to:
• process and fulfil orders
• communicate about orders or support requests
• improve our website and services
• prevent fraud and maintain security.
We may also use your email address to send updates regarding your order.
Payment Information
Payment transactions are processed through secure third-party providers such as:
• Shopify Payments
• PayPal
• other approved payment gateways.
K1 Performance Auto does not store full credit card details.
Sharing of Information
We only share customer information where necessary to operate our business.
This may include:
• shipping providers
• payment processors
• website hosting services.
We do not sell or rent customer information to third parties.
Data Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorized access.
However, no internet transmission can be guaranteed to be completely secure.
Cookies
Our website may use cookies to:
• improve website functionality
• analyze traffic and user behaviour
• enhance the shopping experience.
Users can disable cookies through their browser settings.
Access to Your Information
You may request access to or correction of your personal information by contacting us.
Changes to this Policy
We may update this policy from time to time.
Updated versions will be published on this page.
12. Contact Information
For questions regarding orders, shipping, or policies please contact:
K1 Performance Auto
Email:K1performanceauto@gmail.com
Website: K1performance.com.au